FAQ

If you are receiving your order in the USA, you will select United States Shipping.
If you are receiving your order in Canada, you will select Canadian Shipping.
If you are receiving your order in the UK, you will select UK Shipping.

If you are ONLY ORDERING INDIVIDUAL STICKERS (no prints, charms etc.) then you will select Sticker Mail, REGARDLESS whether you are ordering from within or out of the states.

What shipping do I choose?

Can I track my order ?

Yes! When the shipping label to your order is created, you will receive a email with your tracking information.

The only orders that will NOT BE TRACK ABLE is Sticker Mail. If you are only ordering stickers, it will not be track able in order to make shipping cheaper for you and easier to ship out for me.

How do I care for my hand printed items ?

  • Turn item inside out when washing and drying

  • Use low temperature water on hand wash cycle

  • Use a mild detergent! Using bleach and other harsh detergents may damage the print

  • Hang to dry

  • You can also take the tote to your sink and hand wash it that way with warm water

  • To remove wrinkles, use a steamer with the garment inside out!

Jewelry ?

Care Instructions: Keep your Polymer Clay Earrings looking brand new by storing in a clean, dry area. Keep them away from other jewelry/sharp objects to avoid surface scratches. Wipe clean with a soft, damp cloth. Handle with care to prevent dropping or scratching. If your jewelry gets dirty, clean with microfiber towel. Avoid getting them wet, and away from chemicals and makeup.

Each pair of earrings is carefully and uniquely hand-made and may show slight imperfections. No two pairs are ever "identical" which makes each pair unique! We ensure only the best of the batch go out to our customers.

Contact me at cordeliaelisearts@gmail.com if your earrings have become damaged in transit.

2.     If earrings become damaged or broken within a year of your purchase, contact me and I will replace/repair them for free!

3.     Any other problems with your Jewelry? Email me! I want to make sure every pair of earrings I send out into the world can be loved for a long time.